Panel discussion: Growing vape retail - Digital sales, brand growth & compliance
Vape retailers and brands face growing pressure to drive sales, build customer trust and adapt to evolving regulations across physical and digital channels. This panel explores how to strengthen product positioning, understand changing consumer behaviour and use digital marketing, content and customer engagement to build brand awareness and encourage repeat purchases. Panellists will share insights on reaching the right audiences, measuring marketing effectiveness, expanding into new markets and navigating the commercial and regulatory challenges of responsible marketing. Discover how retailers and brands can turn customer engagement into sustainable growth while balancing profitability, compliance and public health responsibilities across the Middle East and global markets.
Session Speakers
With extensive expertise in the Vaping & E-Cigarette sector, Chris Kelly has excelled in senior sales roles spanning Insurance, Leisure, Retail, and Medical industries. Notably, he led the Specialist Retail division at JUUL Labs, shaping UK commercial strategy, and served as the National Sales Manager at British American Tobacco.
In October 2021, leveraging his industry network, he founded Phoenix 2 Retail to forge innovative paths beyond traditional brands. Chris, alongside his adept team and strong network connections, earned the Best New Entrepreneur award at the Tees Business Awards 2022, showcasing remarkable achievements and inspiring leadership for fellow industry enthusiasts. With his excellent reputation and being one of the most seasoned professionals within the industry, Chris aims to now embark into projects that will lead into government steering groups, thus helping to revolutionise the Vaping industry.
Dr. Mohammed Mueen is the Founder & CEO of Haze Vape, leading market development, retail expansion, and strategic partnerships across the Middle East and North Africa (MENA). A pharmacist by education and entrepreneur by passion, he specializes in business strategy, distribution networks, brand growth, and scaling international consumer brands in emerging markets.
With extensive experience in the alternative nicotine industry, Dr. Mueen works at the intersection of innovation, commercial leadership, and responsible market development. He has represented the industry as a speaker at international events, including the Global Vape Forum at World Vape Show Dubai, sharing insights on market trends, harm reduction, and the future of regulated nicotine products.
Passionate about entrepreneurship, artificial intelligence, retail innovation, and global business, he is committed to building sustainable companies, developing high-performing teams, and creating long-term value through strategic partnerships and technology.
John has a strong background and reputation in the European e-cigarette industry, having held senior executive positions in some of the US and Europe’s biggest companies. As Managing Director of Dyflin Group Consulting, he advises many leading industry analysts, financial institutions and media organisations looking at the vaping and CBD sectors. John is also Director-General and one of the founders of the UK Vaping Industry Association (UKVIA), the UK’s largest vaping Industry association and has advised the UK governments All Party Parliamentary Group on Vaping as well as giving evidence before the UK Science & Technology Committee investigation into the Vaping industry and the Australian Parliaments review on vaping.
John regularly appears on national television, radio as well as national and international print media. John is a popular guest speaker at many of the world’s leading conventions.
📍MENA's Leading Vape Influencer &Business Consultant🏆Award-Winning Vape Expert 23 & 24🚀Helping Brands Grow & Dominate theVape Industry
